Why Domain Expertise Still Matters

Reflecting on my recent experiment with generative AI in customer segmentation, it's clear that AI adoption in business functions opens exciting possibilities. However, AI's potential is maximized only when paired with domain expertise.

For companies adopting generative AI technologies:

💡 AI can speed up processes, but domain experts are still needed for nuanced decisions and accuracy.
🎓 Train senior leadership and domain experts first to guide AI implementation.
🚀 Use these experts to advise mid-level specialists, preventing errors and accelerating growth.

This approach ensures AI solutions align with business objectives while preparing the organization to leverage this technology effectively.