PRIVACY POLICY
Effective Date: July 12, 2026
Wise Owl Collective LLC ("Wise Owl," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle personal information when you visit this website, contact us, use our public chatbot, or otherwise interact with us. Information provided in connection with a consulting engagement is also governed by the applicable engagement agreement; if that agreement conflicts with this policy, the agreement controls for that engagement.
INFORMATION WE COLLECT
We may collect:
• Contact and business information you provide, such as your name, email address, company, phone number, message, and communication history.
• Website and device information generated when you use the site, such as IP address, browser and device information, pages viewed, referring page, timestamps, cookie identifiers, and security or diagnostic events. Squarespace and other service providers may collect some of this information directly.
• Chatbot information, including the questions you submit, the responses returned, a randomly generated browser identifier, an opaque session identifier, the page from which you opened the chatbot, and operational information such as timestamps, latency, model, token, source, and cost data. Recent conversation turns are held in server memory for multi-turn context and ordinarily expire after about one hour. A session cookie may remain in your browser for up to 30 days. Chat questions and answers may also be written to operational and quality-review telemetry. Automated controls attempt to redact common identifiers from stored chat text and hash identifiers such as IP address, page URL, and the browser-generated user identifier, but you should not submit confidential, sensitive, or regulated information through the public chatbot.
• Voice-feature information. If you use dictation, your browser or its speech-recognition provider processes the microphone audio under its own terms; Wise Owl receives the resulting text entered into the chatbot, not the microphone audio directly. If you ask the chatbot to read a response aloud, the response text may be sent to Google Cloud Text-to-Speech to create audio.
• Client or project information that you or your organization provide for consulting services, including files, datasets, and project communications. The categories, purposes, access rules, and retention for that information may be further described in the applicable engagement agreement.
HOW WE USE INFORMATION
We use information to operate, secure, troubleshoot, and improve our website and chatbot; respond to inquiries; communicate about our services; perform consulting work; prevent abuse; monitor quality and costs; comply with law; and protect our rights, users, and systems.
HOW WE DISCLOSE INFORMATION
We do not sell personal information. We may disclose information:
• to service providers that help us operate the website, chatbot, cloud infrastructure, communications, analytics, security, and consulting services, including Squarespace, Google Cloud, and Anthropic;
• to professional advisers, contractors, or collaborators when reasonably necessary and subject to appropriate obligations;
• at your or your organization's direction;
• when required by law or legal process, or when reasonably necessary to protect rights, safety, and security; or
• in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.
AI AND CHATBOT PROCESSING
The chatbot may answer from curated website content or may send your question, relevant retrieved content, and recent conversation context to Anthropic's Claude service to generate a response. Google Cloud hosts the chatbot and related telemetry. Do not use the public chatbot to send personal data about others, account credentials, payment information, health information, client-confidential information, or other sensitive material.
COOKIES AND ANALYTICS
The site and chatbot use cookies and similar technologies for functions such as site operation, form handling, security, session continuity, preferences, and analytics. Squarespace controls some of these technologies. Where the site offers cookie choices, you can use the cookie banner to manage non-essential cookies. You can also adjust browser settings, although blocking necessary cookies may affect site or chatbot functionality.
RETENTION
We keep information only for as long as reasonably necessary for the purposes described above, including providing services, maintaining business and security records, resolving disputes, and meeting legal obligations. Retention varies by information type, provider, configuration, and contract. Chatbot in-memory context ordinarily expires after about one hour; the related browser session cookie may last up to 30 days. Chatbot telemetry is retained for operational, security, quality, and compliance purposes under our current retention practices and may persist longer than the in-memory session. Engagement data is retained under the applicable agreement and our operational or legal requirements. When information is deleted, backups, logs, and provider-held copies may remain until their normal expiration or deletion cycle.
SECURITY
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information, including access controls, encryption in transit, cloud-provider security features, validation, logging, monitoring, and rate limiting where configured. No system, transmission, or storage method is completely secure, and we cannot guarantee absolute security. If we learn of an incident affecting personal information, we will investigate and provide notices as required by applicable law.
INTERNATIONAL PROCESSING
Wise Owl is based in the United States. We and our service providers may process information in the United States and other countries, which may have different data-protection laws from your jurisdiction. Where required, we use an appropriate legal basis or transfer mechanism.
YOUR CHOICES AND RIGHTS
Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, or deletion of personal information; to object to or restrict certain processing; or to withdraw consent where processing is based on consent. We may need to verify your identity and authority before completing a request. You may also manage cookie choices through the site's cookie banner and unsubscribe from marketing messages using the instructions in the message.
CHILDREN
Our website and public chatbot are intended for business audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
CHANGES TO THIS POLICY
We may update this policy periodically. We will post the revised policy on this page and change the effective date above.
CONTACT
For privacy questions or requests, contact:
Wise Owl Collective LLC
